Terms of service
Ermoleve Jewellery – Terms and Conditions
1. Introduction
1.1 These Terms and Conditions govern the sale of jewellery products ("Products") by Ermoleve ("we," "us," or "our") to you ("you" or "Customer"). By placing an order with us, you agree to be bound by these Terms.
1.2 Please read these Terms carefully before ordering. If you do not agree to any part, please do not place an order.
2. Products
2.1 All images of Products on our website and promotional materials are for illustrative purposes only. Actual Products may vary slightly in colour, design, or size due to natural variations or technical display differences.
2.2 We strive for accuracy in Product descriptions, but all measurements and details are approximate and subject to change without notice.
2.3 Our Products are intended solely for personal, domestic use and are not to be used for commercial or resale purposes.
2.4 Products are not marketed to persons under 16 years of age.
3. Ordering and Contract Formation
3.1 By placing an order, you make an offer to purchase Products in accordance with these Terms.
3.2 We will acknowledge receipt of your order by email. This does not constitute acceptance of your order.
3.3 A binding contract is formed only when we send you an email confirming dispatch of your order ("Dispatch Confirmation").
3.4 Orders are subject to availability and acceptance by us. We reserve the right to refuse any order without providing reasons.
4. Pricing and Payment
4.1 All prices displayed on our website are in British Pounds Sterling (GBP), inclusive of applicable VAT but exclusive of delivery charges unless otherwise stated.
4.2 We reserve the right to amend prices at any time prior to acceptance of your order.
4.3 Payment must be made in full at the time of order through approved payment methods, including credit/debit cards, PayPal, Apple Pay, and authorised finance providers such as Klarna.
4.4 In the event of a pricing error, we may cancel your order and refund any payment received.
5. Delivery
5.1 We will use reasonable efforts to deliver Products within the estimated timeframe but do not guarantee delivery dates.
5.2 Delivery risk passes to you upon physical delivery of the Products to the specified address.
5.3 If you are unavailable to receive delivery, and Products cannot be safely left or collected, we reserve the right to cancel the Contract.
5.4 International orders may be subject to customs duties, taxes, and import regulations for which you are responsible.
6. Cancellation and Returns
6.1 You have the right to cancel your order within 14 days of receiving your Products. Please notify us in writing within this period to exercise this right.
6.2 Returned Products must be in their original condition, unused and undamaged, and returned to us promptly at your cost unless otherwise agreed.
6.3 Refunds will be processed within 14 days of receipt of the returned Products or proof of their return.
6.4 Faulty or misdescribed Products are eligible for repair, replacement, or refund in accordance with our Returns Policy.
7. Faulty or Damaged Products
7.1 Please inspect all deliveries promptly. If you receive faulty or damaged Products, contact us immediately with photographic evidence.
7.2 We reserve the right to request the return of faulty Products before issuing any refund or replacement.
8. Liability
8.1 To the fullest extent permitted by law, our liability to you shall be limited to direct losses reasonably foreseeable at the time of contract formation.
8.2 We exclude liability for any indirect, incidental, or consequential damages, loss of profits, or business interruption.
8.3 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited by law.
9. Intellectual Property
9.1 All content on our website, including images, designs, text, and trademarks, are the property of Ermoleve and protected by intellectual property laws.
9.2 You may not reproduce, distribute, or commercially exploit any content without our express written consent.
10. Data Protection
10.1 We process your personal data in accordance with our Privacy Policy and applicable data protection laws.
11. Force Majeure
11.1 We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or government actions.
12. Governing Law and Jurisdiction
12.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
12.2 Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions regarding these Terms, please contact us at:
Email: support@ermoleve.com
14. Our Liability
14.1 We are responsible for any loss or damage that is a foreseeable result of our breach of these Terms and Conditions or failure to exercise reasonable care and skill. A loss or damage is foreseeable if it is either obvious that it will happen or if, at the time the Contract was made, both you and we knew it might happen.
14.2 Our website and Products are intended for domestic and personal use only. You agree not to use our Products or website for any commercial, business, or resale purposes. We shall not be liable for any loss of business, profits, or revenue, and we do not provide VAT invoices for consumer purchases. If you are purchasing as a business, you must obtain our prior written consent.
14.3 If you are a business customer (i.e., not a consumer), we:
(a) exclude all implied conditions, warranties, or representations to the fullest extent permitted by law;
(b) shall not be liable for any:
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loss of profits, sales, business, or revenue;
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business interruption;
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loss of anticipated savings;
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loss of business opportunity, goodwill, or reputation;
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waste of management or office time;
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any indirect or consequential loss or damage; or
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any liability under consumer protection laws.
14.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or your legal rights as a consumer relating to defective Products.
14.5 We do not guarantee the security or confidentiality of electronic communications (including email). We accept no liability for your inability to access our site or any loss resulting from technical issues related to your hardware, software, network, or internet service provider.
15. Events Outside Our Control (Force Majeure)
15.1 We shall not be liable for any failure or delay in fulfilling our contractual obligations caused by circumstances beyond our reasonable control, including but not limited to:
(a) strikes, lockouts, or industrial action;
(b) pandemics or government actions related to pandemics;
(c) civil unrest, terrorism, war, or threats thereof;
(d) natural disasters such as fire, flood, earthquake, or storm;
(e) disruption to transport or telecommunications;
(f) acts, laws, or restrictions imposed by any government authority.
15.2 In such circumstances, our obligations are suspended for the duration of the event. We will notify you as soon as reasonably possible and reschedule any delivery dates accordingly.
15.3 If the event causes substantial delay, you may cancel your Contract by contacting us as per clause 9.4.
16. Intellectual Property Rights
All intellectual property rights in the Products and associated materials remain the property of Ermoleve or our licensors. No rights are granted to you other than for personal use.
17. After-Sales Service
17.1 For any questions, concerns, or complaints regarding these Terms or Products, please contact us using the details in clause 9.4.
17.2 If you are unsatisfied with our handling of any complaint, you may seek alternative dispute resolution through an independent body or platform.
18. Promotions and Offers
18.1 Official Ermoleve promotion codes are valid only for online purchases at www.ermoleve.com.
18.2 Promotion codes are single-use per transaction, non-transferable, and cannot be combined with other offers unless explicitly stated.
18.3 Promotions are subject to availability and may be withdrawn or amended at our discretion without prior notice.
19. Other Important Terms
19.1 We will communicate with you by the contact details you provide during ordering, by email or phone, unless you specify otherwise. Social media responses may also be used where appropriate.
19.2 We may assign or transfer our rights and obligations under the Contract to a third party and will notify you accordingly.
19.3 You may only transfer your rights or obligations under these Terms with our prior written consent.
19.4 The Contract is between you and Ermoleve only; no third party shall have any rights to enforce its terms.
19.5 We may engage subcontractors to perform any obligations under this Contract.
19.6 If any term of these Terms is deemed unenforceable by a court or authority, the remaining terms shall remain in full force.
19.7 Failure to enforce any provision does not waive our rights to enforce it later. Any waiver will be in writing and shall not affect subsequent breaches.
19.8 These Terms, together with our Privacy Policy, Refund Policy, and Terms of Use, constitute the entire agreement between you and Ermoleve regarding your purchase.
19.9 These Terms are governed by the laws of England and Wales.
19.10 For consumers, any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, without limiting your right to bring claims in your country of residence. For business customers, jurisdiction is exclusive to the courts of England and Wales.