Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ermoleve.com

Please provide your order number. We aim to respond in 24-48 hours Mon-Sun.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: We charge a 20% Restocking Fee unless, the item arrives damaged. If an item arrives damaged an investigation will be launched and the outcome will be emailed.

You can always contact us for any return question at support@ermoleve.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We want you to be completely satisfied with your purchase. To qualify for a refund, please ensure that your item remains in its original condition, unworn or unused, with all tags attached, and in its original packaging. Additionally, proof of purchase, such as a receipt, is required.

Please be aware that clearance sale items and earrings, due to hygiene reasons, are not eligible for returns or refunds. All sales of these items are final.

Furthermore, customized or engraved pieces are non-returnable unless errors have occurred on our part. We strive for accuracy and quality in all our products, and if mistakes are made, we will gladly rectify them.

Items purchased during promotions

Items acquired through promotional offers, such as Free Item Threshold Spend promotions, require specific return procedures. For purchases made during any of our Free Item promotional periods, including those offering free items on orders over £150, all items must be returned to qualify for a refund.

Alternatively, you have the option to retain the item you wish to keep by deducting its retail price from the refund amount. Another option is to receive a gift card equivalent to the total value of your order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ermoleve.com